Pricing
IT support that grows with your business.
Professional IT support, device management, cybersecurity, and infrastructure services — with predictable monthly pricing and a clear path to scale.
Start with what you need today. Upgrade as your business grows.
Four plans. One predictable monthly price.
Every tier builds on the one before it, so you only pay for the level of IT your business needs.
NetShields Remote
Remote IT Management
$79 /month
+ $9.99 per managed device
For businesses that need professional device administration and monitoring while keeping most of their IT in-house.
- Endpoint & IT management
- Remote monitoring & management
- Patch management & OS updates
- Remote troubleshooting & ticketing
NetShields Essential IT
Managed IT
$49 /user/month
5 users minimum · Starting at $245/month
For a business that wants NetShields to handle its everyday IT.
- Everything in Remote, plus:
- User & account management
- Remote help desk & IT support
- Endpoint protection included
NetShields Secure IT
Managed IT + Cybersecurity
$89 /user/month
5 users minimum · Starting at $445/month
Everything in Essential, plus a far more complete security layer.
- Everything in Essential, plus:
- Endpoint protection included
- MDR / 24/7 security monitoring
- Threat detection & response
NetShields Complete IT
Fully Managed IT + Cybersecurity
$159 /user/month
5 users minimum · Starting at $795/month
Your outsourced IT department — everything in Secure, plus unlimited standard remote support.
- Everything in Secure, plus:
- Unlimited standard remote support
- Microsoft 365 administration
- Endpoint protection & MDR
What's included in each plan?
| Remote | Essential | Secure | Complete | |
|---|---|---|---|---|
| Price | $79 + $9.99/device | $49/user | $89/user | $159/user |
| RMM | ✓ | ✓ | ✓ | ✓ |
| Monitoring | ✓ | ✓ | ✓ | ✓ |
| Patch Management | ✓ | ✓ | ✓ | ✓ |
| Endpoint Management | ✓ | ✓ | ✓ | ✓ |
| User Management | — | ✓ | ✓ | ✓ |
| Microsoft 365 Administration | — | ✓ | ✓ | ✓ |
| Endpoint Protection / NGAV | Add-on | ✓ | ✓ | ✓ |
| MDR / EDR | Add-on | — | ✓ | ✓ |
| 24/7 Security Monitoring | — | — | ✓ | ✓ |
| Standard Remote Support | Limited | 5 h/company | 10 h/company | Unlimited* |
| Projects | Extra | Extra | Extra | Extra |
| Hardware | Extra | Extra | Extra | Extra |
| Microsoft 365 Licenses | Extra | Extra | Extra | Extra |
| After-hours | Extra | Extra | Extra | Extra |
* Complete IT standard remote support is subject to the applicable agreement and the definitions set out in the plan details below. Projects, hardware, Microsoft 365 licenses, and after-hours support are billed separately unless expressly included in the customer's agreement.
Every plan, explained.
NetShields Remote — $79/month + $9.99 per managed device
Remote is designed for businesses that need professional administration and monitoring of their devices but keep most of their IT in-house.
Endpoint & IT Management
- Remote monitoring
- Remote management
- Patch management
- Operating system updates
- Endpoint health monitoring
- Hardware/software inventory
- Proactive alerts
- Remote troubleshooting
- Ticketing
- Basic maintenance
Technical Support
- Standard remote technical support
- 30 minutes of support per device/month
- Minutes are a shared company-wide pool
- Maximum 10 hours of standard support per company/month
Security
Remote does not include MDR and does not include managed endpoint protection as a service. Both can be added separately:
- Endpoint Protection — $9.99/device/month
- MDR — $14.99/device/month
If you contract both, Endpoint Protection + MDR gives you preventive protection plus managed detection, investigation, and response.
Outside the Plan
Microsoft 365 licenses, software subscriptions, SaaS applications, hardware, projects, migrations, on-site services, and after-hours support are billed separately.
Additional standard support: $125/hour.
NetShields Essential IT — $49/user/month · 5 users minimum
Essential is for a business that wants NetShields to handle its everyday IT.
Everything in Remote, plus:
User & Account Management
- User account administration
- New user setup
- User access changes
- Password/account assistance
- Employee onboarding/offboarding assistance
- Permission management
- Basic Microsoft 365 administration
IT Support
- Remote help desk
- Application troubleshooting
- Email troubleshooting
- Printer/peripheral support
- Windows troubleshooting
- Routine IT administration
- Proactive maintenance
Endpoint Protection
Yes — included. Includes next-generation antivirus / malware protection, endpoint threat prevention, endpoint security monitoring, and security policy management.
Essential does not include MDR.
Support
5 hours of standard remote support per company/month — a shared pool, regardless of which user consumes the hours. After that: $125/hour.
Not Included
MDR, 24/7 SOC/security response, major security incident response, Microsoft 365 licenses, third-party software subscriptions, hardware, projects, migrations, major implementations, on-site work, and after-hours support.
Minimum: 5 users · Starting at $245/month
NetShields Secure IT — $89/user/month · Most Popular
Secure is the plan NetShields recommends most often. It includes everything in Essential, plus a far more complete security layer.
IT Management
- RMM
- Monitoring
- Patch management
- Endpoint management
- User administration
- Microsoft 365 administration
- Help desk
- Remote troubleshooting
- Proactive maintenance
Endpoint Protection
- Next-generation antivirus
- Malware prevention
- Endpoint protection
- Endpoint security monitoring
- Threat prevention
- Security policy management
MDR (Included)
- 24/7 security monitoring
- Threat detection
- Security investigation
- Endpoint detection & response
- Human-led security response
- Threat containment
- Incident response
- Security alert investigation
- Security remediation
The Key Difference
Endpoint Protection tries to prevent or block a threat. MDR/EDR detects, investigates, and responds when a threat gets through or behaves suspiciously. That's why Secure includes both.
Support
10 hours of standard remote support per company/month — a shared pool. After that: $125/hour.
Security Incidents
A security incident covered by MDR is part of the security service. However, extraordinary work resulting from an incident — such as complete rebuilds, infrastructure recovery, migrations, or remediation projects — may become Professional Services when it exceeds the normal scope of remediation.
Not Included
Microsoft 365 subscriptions, SaaS subscriptions, third-party software, hardware, projects, major migrations, new infrastructure deployments, cabling, on-site work, and after-hours support.
Minimum: 5 users · Starting at $445/month
NetShields Complete IT — $159/user/month · Your Outsourced IT Department
Complete IT is the equivalent of your outsourced IT department. It includes everything in Secure, plus unlimited standard remote support.
Unlimited Standard Remote Support
There is no monthly hour counter for standard support. Includes help desk, user support, application troubleshooting, Microsoft 365 administration, account administration, endpoint troubleshooting, routine network troubleshooting, printer/peripheral support, routine security remediation, and routine IT administration.
Endpoint Protection
- NGAV
- Malware protection
- Endpoint protection
- Endpoint security monitoring
- Threat prevention
MDR (Included)
- 24/7 security monitoring
- Threat detection
- EDR
- Security investigation
- Human-led response
- Threat containment
- Incident response
- Security remediation
Microsoft 365
Microsoft 365 administration and support is included. Microsoft 365 licenses are not included. You can purchase and maintain your own licenses, or purchase eligible licenses through NetShields — if NetShields provides the license, it is billed separately.
What "Unlimited" Means
This should be reflected in the contract. Unlimited Standard Support does not mean Unlimited IT Projects. Included: everyday issues and routine administration of the existing environment. Billed separately as Professional Services: Microsoft 365 migrations, tenant migrations, server deployment or replacement, network redesign, firewall replacement/projects, office moves, new office deployments, major infrastructure changes, large-scale deployments, data migrations, custom development, cabling, and major remediation projects. Hardware is billed separately.
After-Hours
$150/hour — 2-hour minimum.
Minimum: 5 users · Starting at $795/month
Add security to your Remote plan.
Remote includes device administration, but advanced security is available as an optional add-on.
Endpoint Protection
$9.99 /device/month
Prevents and blocks threats at the endpoint.
MDR
$14.99 /device/month
Managed detection, investigation, and response.
Estimate your monthly IT cost.
Select a plan and enter your users or devices to estimate your monthly service.
Pricing shown is an estimate based on the selected configuration. Actual services, scope, licensing, hardware, project work, onsite services, and other exclusions are governed by the applicable agreement.
Rates for work outside your plan.
Additional Standard Support
Beyond your plan's included standard remote support.
$125 /hour
After-Hours Support
For Complete IT customers, outside standard business hours.
$150 /hour
2-hour minimum
Projects & Professional Services
Migrations, deployments, cabling, custom development, and major remediation.
Quoted separately before work begins.
Third-Party Licenses & Subscriptions
Monthly managed service fees cover only the services specifically identified in the applicable service plan. Microsoft 365 licenses, cloud services, SaaS applications, third-party software, backup services, domains, hosting, telecommunications, and other third-party subscriptions are billed separately unless expressly included in the customer's agreement. Customers may provide their own licenses or purchase eligible subscriptions through NetShields.
Third-party pricing is subject to the vendor's current pricing, licensing terms, and renewal policies.
Find the plan that fits your business.
Remote
Manage your devices.
Professional device administration and monitoring while you keep most IT in-house.
Get StartedEssential
Manage your IT.
NetShields handles your everyday IT, users, and endpoints.
Choose EssentialSecure
Manage your IT and protect your business.
Managed IT with a complete cybersecurity layer, including MDR.
Most Popular
Choose SecureComplete
Your IT department, fully managed.
Complete managed IT + cybersecurity with unlimited standard support.
Choose CompleteLet's secure your IT.
Not sure which plan is right for your business? Tell us about your users, devices, applications, and current IT environment — NetShields will help you identify the right level of support.